Refund & Returns Policy

Returns

If you are not satisfied with your purchase, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Your item must be in the same condition that you received it, unused and unmodified.
  • It must be returned in the original packaging (or equivalent protective packaging) to prevent damage in transit.
  • You must provide proof of purchase (order number or receipt).

To start a return, please contact me by email with your order details and a brief explanation. Do not send any items back before receiving confirmation and return instructions.

Non-returnable items

The following items cannot be returned for a refund, except where required by law:

  • Custom-built or made-to-order units.
  • Items sold as “B-stock”, “as-is”, “final sale”, or otherwise marked non-returnable at the time of purchase.
  • Downloadable or digital products (if applicable).

Refunds

Once your return is received and inspected, I will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed to your original method of payment within a reasonable period.
  • Original shipping costs are non-refundable.
  • In some cases, a reasonable restocking or handling fee may be deducted, where clearly communicated in advance.

Return shipping

  • You are responsible for paying the shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you are returning a higher-value item, I strongly recommend using a trackable shipping service and purchasing shipping insurance. I can’t guarantee that I will receive your returned item without tracking.

Damaged or defective items

If your item arrives damaged or defective, please contact me as soon as possible after delivery.

  • Include clear photos of the product and the packaging.
  • Depending on the situation, I may offer a repair, replacement, or refund.
  • Do not discard the packaging until we have confirmed next steps.

Exchanges

Exchanges are typically offered for items that arrive damaged, defective, or with significant issues out of the box.

  • You must contact me by email with photos and a description of the problem.
  • In most cases, I will either repair or replace the item. Where that is not possible, a refund may be offered instead.

International orders & customs

If you are returning an item from outside my country, please clearly mark the shipment as: “RETURNED GOODS – FAILED SALE” to help avoid additional customs charges.

If you paid import duties or taxes on your original order, you may be able to request a refund of those charges from your local customs authority. Please contact them directly for details.

Contact

For any questions about this Refund & Returns Policy, or to start a return, please contact me using the contact link in the main menu.