I use PayPal as only payment processor. Credit Card users can use Paypal to pay from their credit card.
Shipping costs are included in all book and DIY-kit prices, even to Europe and Asia // ready-to-ship Orders (DIY kits) are normally shipped within 1 to 2 business day. See individual products for details.
Shipping worldwide is made through Canada Post … basic air-shipping is included, and comes with insurance (my risk) … on more expensive parcels, extra insurance, tracking (and in some cases additional processing) fees are added
Exchanges will be accepted only if item(s) has been damaged during transport. You need to contact me as soon as possible with picture(s) showing damaged packaging and product.
- Shipping fees on exchanges will be borne by the buyer.
- I require that you notify us by e-mail and await our confirmation email before returning merchandise for exchange.
Note for International Orders:
If you have paid duty for the order you received and you’re returning it to me, you should be able to claim a refund of duties from your local customs authority. To find out how and for any other queries about customs duty please contact your local customs authority. To ensure there is no further duty to pay please mark your return parcel, ‘RETURNED GOODS-FAILED SALE’
The declared value listed is for the hardware used in building your unit, and not the full selling price // same thing for kits (where sum of printing and PCB are declared) … this is what I can claim (using receipts, etc.) if there is a loss …
Sorry, no refunds available …
For other concerns, please contact me through the contact link provided in the menu.